How can we help?

Q1: Will Elecbee be affected during the National Day holiday?
Yes. From October 1 to October 5 (GMT+8), order shipments will be temporarily paused for the National Day holiday. Customer support will remain available, but responses may take longer than usual.

Q2: Can I still place orders during this period?
Yes — our website will remain open, and you can place orders normally at any time.

💡 Ordering during the holiday is recommended so your order can enter the shipping queue earlier.

Q3: When will orders placed during the holiday be shipped?
Orders placed during the holiday will begin shipping from October 6 (GMT+8).

Pending orders will be handled in sequence based on purchase time — first ordered, first processed.

Q4: Will customer service or email support be available?
Yes. Customer service and email support will remain available during the holiday, but response times may be longer than usual. Our team will reply as soon as possible.

Q5: Why should I place my order now instead of waiting?
After shipping resumes, pending orders will be handled according to the time they were placed.

• Earlier order = earlier position in the shipping queue
• Reduce the impact of the post-holiday backlog
• Secure available stock sooner

Q6: Will products still be available after the holiday?
Inventory levels may change while shipping is paused. Placing your order during the holiday can help secure available stock and reduce waiting time after shipping resumes.

Q7: When will normal shipping and support response times resume?
Normal shipping and customer support response times will resume on October 6 (GMT+8).

Q8: What is the best way to avoid delays?
Place your order during the holiday so it can enter the queue before shipping resumes.

🚀 Order earlier, enter the queue earlier, and ship sooner.