How can we help?

1. What is the discount for this promotion?

All eligible products are offered at 20% OFF sitewide.
The discounted price will be shown automatically at checkout.
This promotion is offered as a thank-you for your understanding during the Chinese New Year shipping pause.

2. How long does the promotion last?

The promotion is available from February 4(PST) to February 24 (PST).
Once the event ends, prices will return to their original amounts.

3. Are all products included in the 20% OFF promotion?

Most products are included.
However, custom items, special-priced products, or certain restricted categories may be excluded depending on availability and policy.

4. Can I apply the discount to an order I placed before the promotion started?

No.
Once an order is submitted, the price at that time is final.
We do not offer price adjustments or retroactive discounts.

5. What if I place the order during the promotion but complete payment after it ends?

The discount applies only if payment is successfully completed within the promotion period.
Orders paid after the deadline will not receive the discount.

6. Will shipping or processing times be affected during the promotion?

Yes.
Due to the Chinese New Year holiday, our warehouse will temporarily suspend shipments starting February 10.
• Last shipping day before the holiday: February 9
• Orders placed from February 10 will be processed and shipped starting February 24, in the order received.
We recommend placing orders early to avoid potential delays.

7. Are discounted items eligible for returns or exchanges?

Yes, in accordance with our standard return policy.
Refunds for returned items will be based on the actual amount paid, not the original price.

8. Is inventory guaranteed during the promotion?

Inventory is not guaranteed.
Even if an item shows as “in stock” on the website, actual availability may vary due to high demand during the promotion period.

9. Does the store reserve the right to modify the promotion?

Yes.
The website reserves the right to adjust, suspend, or interpret the promotion within applicable legal limits.

If you have any questions about this promotion, shipping schedule, or your order, our customer support team is always happy to assist you. 

Please note that due to the holiday period, response times may be slightly delayed. We appreciate your understanding.