How can we help?

Welcome to our independent website shopping cart system! To help you get started quickly, here’s an overview of the core functions and usage instructions. Combined with the accompanying diagram, you’ll easily grasp the operation logic for a smoother shopping experience:

I. Product Management Functions
Adjust Product Information
You can directly modify the quantity of products in the cart (e.g., increase, decrease, or remove items) or change product specifications (e.g., size, length, etc.). After making adjustments, the system will automatically update the total price of the products.

View Product Details
If you need to verify product information (such as material, specifications, user reviews, etc.), simply click on the product name or image to quickly jump to the product details page for review.

Save Favorite Products
For items you don’t wish to purchase immediately, use the "Favorite" function to save them to your account. This avoids repeated searches and does not affect other items in your cart.

II. Discount and Checkout Functions
Apply Promo Codes
Enter a promo code (e.g., discount code, threshold discount code) in the designated area and click "Apply" to enjoy the corresponding discount. The system will instantly display the discounted amount and discount details.

Select Delivery Region and Method
Use the delivery region dropdown menu to choose your receiving province/city/area. The system will automatically match available delivery methods (e.g., standard delivery, expedited delivery, etc.) based on your selection, along with corresponding shipping fees and estimated delivery times. Please ensure the region is selected accurately to avoid delays in delivery.

Submit Order
After confirming the products, amount, and discount information are correct, click the core checkout button to proceed to the next step. Fill in the detailed delivery address, select a payment method (e.g., credit card), and complete the order submission.

III. Auxiliary and Help Functions
Continue Shopping
If you need to add other products, click the corresponding button to return to the product listing page. Items already in your cart will be automatically retained, so you won’t need to reselect them.

Get Help
If you encounter operational issues (e.g., failed product modifications, invalid promo codes, etc.), contact customer service or view the FAQ section for quick solutions.

Friendly Reminders
Products in your cart will be reserved for a certain period (please refer to the on-page prompt for details). We recommend checking out promptly to avoid items being sold out.
All operations are synchronized in real time. You can view the total product price, discount amount, and delivery information at any time, ensuring transparent and controllable shopping.

If you have any other questions, feel free to contact our customer service team. Happy shopping! 

To help us process your order smoothly and avoid delivery delays, please make sure your delivery address is complete, accurate and easy for the carrier to understand.

How to fill in your delivery address

When adding or editing a delivery address, please select your Country/Region first. Some address fields, such as State, ZIP Code or Tax Number, may vary depending on the destination country or region.

Please check the following information carefully:

• Country/Region: select the correct destination country or region.
• Company Name: enter your company name if the package is delivered to a business address.
• Telephone: provide a valid phone number so the carrier can contact you if needed.
• First Name and Last Name: enter the full name of the person who will receive the package.
• Address: enter the main street address, including street name, house number, building name or other key delivery details.
• Apartment, suite, etc.: add apartment number, suite, floor, room number or unit details if applicable.
• City: enter the delivery city.
• State: select or enter the correct state, province or region when required.
• ZIP Code: enter the correct postal code or ZIP code for your address.
• Tax Number: for some countries or regions, a tax number, VAT ID or local tax ID may be required for customs clearance or local delivery. If this field appears or is marked as required, please fill it in correctly.

Use shipping address as billing address

If your billing address is the same as your shipping address, you can keep Use shipping address as billing address selected.

If your billing address is different from your delivery address, please uncheck this option and enter the correct billing information separately.

Tips for entering your address correctly

• Use the official address format commonly used in your country or region.
• Make sure the recipient name, telephone number and ZIP code are accurate.
• For business deliveries, include the company name, department or office number if needed.
• For apartments, suites or buildings, add the unit number clearly.
• Use English letters and numbers when possible for international shipping.
• If a tax number or VAT ID is required for your destination, enter the correct information to avoid customs or delivery delays.

What should I avoid?

• Do not enter only a city name without a full street address.
• Do not use emojis or unnecessary symbols in the address.
• Do not enter a telephone number with missing digits.
• Do not use a nickname instead of the real recipient name.
• Do not put apartment, suite or room details in the wrong field if there is a separate field for them.
• Do not skip the tax number field if it is required for your country or region.

Why is my address not accepted?

If your address cannot be saved or selected at checkout, please check whether all required fields are complete. Required fields are usually marked with a red asterisk.

Please also make sure the country, state or province, city and ZIP code match each other. For some destinations, a tax number, VAT ID or local tax identification number may also be required before the address can be saved.

If you are not sure how to fill in your address, please contact Elecbee customer service before placing the order. Our team can help you check the address format and reduce the risk of delivery failure.

After placing an order on Elecbee, you can log in to your account and go to Order History to check your order details and current order status.

How to check your order history

• Log in to your Elecbee account.
• Click the account icon or your account ID at the top right of the website.
• Select Order History from the account menu.
• Choose the order you want to view.
• Open the order details page to check the latest status and shipping information.

What information can I see in Order Details?

On the order details page, you can view the main information related to your order, including:

• Order No.: the unique number used to identify your order.
• Order Date: the date and time when the order was placed.
• Order Total: the total amount of the order.
• Order Status: the current processing or shipping status of your order.
• Paid Amount: the amount that has been successfully paid.
• Tracking No.: the tracking number, if the order has been shipped.
• Billing Information: billing address and payment method.
• Shipping Information: shipping address and shipping method.

Cancellation Before Payment

You may cancel your order before payment is completed.

Cancellation After Payment

Once payment has been confirmed, orders cannot be canceled directly via the website. To request a cancellation, please contact our customer support team, and we will assist with processing your request.

Post-Shipment Policy

Cancellation: Orders cannot be canceled after shipment.

Return for Quality Issues: If the product has quality-related defects, we offer a return service. Please contact help@elecbee.com with details of the issue to initiate the return process.

For more details, please see our FAQ: Return and Refund.

The estimated weight of each product is displayed below the SKU information in the Shopping Cart.

The total estimated weight shown in the Summary section is automatically calculated based on the preset weight, selected quantity, and selection status of each product.

The total estimated weight will update automatically when you:

• Change the product quantity
• Select or deselect a product
• Remove a product from the shopping cart

Please note that the displayed weight is provided for shipping cost estimation only. The preset product weight includes an allowance for standard packaging, but it may not exactly match the actual weight.

If you believe that the displayed weight is inaccurate, please contact us at help@elecbee.com before placing your order. Please provide the product SKU, quantity, and a screenshot of the displayed weight so our team can verify it.

Competitive Pricing & Tiered Discounts

Elecbee offers electronic components at market-competitive prices with tiered pricing—the larger your order volume, the lower your unit cost.

When Can Pricing Be Negotiated?

We welcome quotation requests for the following scenarios:

• Order volume exceeds the highest tier on the standard pricing list: Submit a quote request via the website to negotiate custom pricing.

• Product specifications need customization (e.g., size, length, or other parameters): Contact our team to discuss tailored solutions, and we will provide a detailed quote based on your requirements.
• Product is currently out of stock: Use the quote request function to check availability timelines and negotiate pricing for pre-order or alternative options.

Need Further Assistance?

For questions about pricing, customization, or stock availability, please contact our support team or send an email to support@elecbee.com directly.

Customs duties, VAT, import taxes, and customs clearance requirements depend on the shipping method and destination country or region. Some shipping services include prepaid taxes and customs clearance, while others only include customs clearance service or require the buyer to handle clearance independently.

Express Shipping

For Express shipments to the United States, applicable taxes are collected in advance, and customs clearance will be handled by the shipping service. Buyers usually do not need to clear customs or pay customs duties or VAT again upon delivery.

For Express shipments to other countries or regions, taxes and customs clearance are not included. Buyers are responsible for customs clearance and any customs duties, VAT, or import-related fees charged by the destination country or region.

Standard Shipping

For Standard shipments to the United States, taxes are not collected in advance, but customs clearance will be handled by the shipping service. Buyers usually do not need to clear customs by themselves. However, any customs duties, taxes, or import-related fees charged by the destination country or carrier are the buyer's responsibility.

For Standard shipments to European Union countries, applicable taxes are collected in advance, and customs clearance will be handled by the shipping service. Buyers usually do not need to clear customs or pay customs duties or VAT again upon delivery.

For Standard shipments to other non-EU countries or regions, taxes and customs clearance are not included. Buyers are responsible for customs clearance and any customs duties, VAT, or import-related fees charged by the destination country or region.

Special Notice for Turkey

Turkey has relatively high customs clearance fees and import-related charges. Buyers shipping to Turkey should pay special attention to local customs policies, as customs clearance fees, duties, VAT, or other charges must be paid by the buyer if incurred.

Tax rules and customs policies vary by country or region. We recommend checking your local customs and import tax policy before placing an order.

For more details, please see our FAQ: Customs, Duties, and Taxes.

Yes. Just submit a ticket or feel free to send an email to help@elecbee.com if you want to make any change to your order including cancel or add items, change the delivery method etc. We will do it for you.

If you have any other question, please feel free to contact our customer service.