How can we help?

1. Get Your Coupon

Go to our Coupon Center to claim the coupons you want.
Each coupon will show its value, validity period, and minimum order amount (if any).
Tip: Make sure to log in to your account before claiming the coupon.


2. Add Items to Your Cart

Add your favorite products to the shopping cart.
Make sure your order total meets the coupon’s usage requirement.

3. Automatic Application at Checkout

When your order meets the condition:
    • The eligible coupon will automatically appear in the “Discount” section on the checkout page.
    • It will be checked and applied by default when your order meets the requirement.
You’ll see the discount amount deducted from your order total immediately.

P.S.You can also manually enter or paste a coupon code in the coupon box and click “Apply” to use it.

4. Review and Complete Your Order

Confirm your order details to complete your purchase.
Your savings will be shown in the final payment summary.

Common reasons include：

• The coupon has expired.
• The coupon applies only to specific products or categories.
• The coupon has a minimum order amount requirement.
• You already used the coupon before (some coupons are one-time use only).
• The coupon cannot be combined with other discounts or promotions.

If you believe your coupon should still be valid, please contact our customer service at support@elecbee.com.

Promotion Discount

All eligible products are offered at 15% OFF sitewide during the Mid-Year Appreciation Sale.
The discounted price will be automatically applied at checkout.

Promotion Period

This is a limited-time promotion.
The Mid-Year Appreciation Sale ends on June 25 (PDT).
After the promotion ends, most product prices will return to their regular amounts.

Eligible Products

Most products are included in the promotion.
However, custom items, special-priced products, or certain restricted categories may be excluded depending on availability and policy.

Bulk Order Coupons

Yes.
During the Mid-Year Appreciation Sale, registered customers may claim additional bulk order coupons in the Coupon Center, including $25 OFF purchases over $499 and $50 OFF purchases over $999.

Coupon Stacking

Yes.
Bulk order coupons can be used on top of the sitewide 15% OFF promotion when the coupon requirements are met.
Please make sure to claim and apply the coupon before completing payment.

Previous Orders

No.
Once an order has been placed, the price at the time of purchase is considered final.
We do not offer retroactive discounts or price adjustments for previous orders.

Payment Deadline

The discount and coupons are valid only if the payment is successfully completed during the promotion period.
Orders paid after the promotion deadline will not receive the promotional discount.

Shipping & Processing

Due to increased order volume during the event, minor processing delays may occur.
All orders will be processed and shipped in the order they are received.

Returns & Exchanges

Yes. Discounted items are eligible for returns or exchanges according to our standard return policy.
Refunds will be issued based on the actual amount paid, not the original product price.

Inventory Availability

Inventory availability is not guaranteed during the promotion.
Even if a product is listed as “in stock”, actual availability may change due to high demand.

Promotion Changes

Yes.
The website reserves the right to modify, suspend, or interpret the promotion within applicable legal limits.

Need Help?

If you have any questions about the Mid-Year Appreciation Sale or your order, our customer support team is ready to help.
Feel free to contact us anytime — we're happy to assist you.

Step 1: Click the "Coupon" which is placed at the top of the homepage.

Step 2: You will be led to the page as shown below, then collect your coupons before the expiration date.

Note:

• Any further questions, please contact support by email support@elecbee.com

1. What is the discount for this promotion?

All eligible products are offered at 20% OFF sitewide. The discounted price will be shown automatically at checkout.

2. How long does the promotion last?

The promotion is available for a limited time only.
Once the event ends, prices will return to their original amounts.
This Christmas promotion ends on Dec. 30, 2025 (PST).

3. Are all products included in the 20% OFF promotion?

Most products are included.
However, custom items, special-priced products, or certain restricted categories may be excluded, depending on availability and policy.

4. Can I apply the discount to an order I placed before the promotion started?

No.Once an order is submitted, the price at that time is final. We do not offer price adjustments or retroactive discounts.

5. What if I place the order during the promotion but complete payment after it ends?

The discount applies only if the payment is successfully completed within the promotion period.
Orders paid after the deadline will not receive the discount.

6. Will shipping or processing times be affected during the promotion?

Due to increased order volume, slight delays may occur.
We will process and ship all orders in the order they are received.

7. Are discounted items eligible for returns or exchanges?

Yes, following our standard return policy.
Refunds for returned items will be based on the amount actually paid, not the original price.

8. Is inventory guaranteed during the promotion?

Inventory is not guaranteed.
Even if an item shows as “in stock” on the website, actual availability may vary.

9. Does the store reserve the right to modify the promotion?

Yes. The website reserves the right to adjust, suspend, or interpret the promotion within applicable legal limits.

If you have any questions about this promotion or your order, our customer support team is here to assist you at any time. Feel free to contact us — we're happy to help!

1. What is the discount for this promotion?

All eligible products are offered at 15% OFF sitewide during the Spring Electronics Sale.
The discounted price will be automatically applied at checkout.

2. How long does the promotion last?

This is a limited-time promotion.
The Spring Electronics Sale ends on April 6 (PDT).
After the promotion ends, most product prices will return to their regular amounts.

3. Are all products included in the 15% OFF promotion?

Most products are included in the promotion.
However, custom items, special-priced products, or certain restricted categories may be excluded depending on availability and policy.

4. Can I apply the discount to an order placed before the promotion started?

No.
Once an order has been placed, the price at the time of purchase is considered final.
We do not offer retroactive discounts or price adjustments for previous orders.

5. What if I place an order during the promotion but complete payment after it ends?

The discount is valid only if the payment is successfully completed during the promotion period.
Orders paid after the promotion deadline will not receive the promotional discount.

6. Will shipping or processing times be affected during the promotion?

Due to increased order volume during the event, minor processing delays may occur.
All orders will be processed and shipped in the order they are received.

7. Are discounted items eligible for returns or exchanges?

Yes. Discounted items are eligible for returns or exchanges according to our standard return policy.
Refunds will be issued based on the actual amount paid, not the original product price.

8. Is product inventory guaranteed during the promotion?

Inventory availability is not guaranteed during the promotion.
Even if a product is listed as “in stock”, actual availability may change due to high demand.

9. Does the store reserve the right to modify the promotion?

Yes.
The website reserves the right to modify, suspend, or interpret the promotion within applicable legal limits.

10. Who can I contact if I have questions about the promotion?

If you have any questions about the Spring Electronics Sale or your order, our customer support team is ready to help.
Feel free to contact us anytime — we're happy to assist you.

1. What is the discount for this promotion?

All eligible products are offered at 20% OFF sitewide.
The discounted price will be shown automatically at checkout.
This promotion is offered as a thank-you for your understanding during the Chinese New Year shipping pause.

2. How long does the promotion last?

The promotion is available from February 4(PST) to February 24 (PST).
Once the event ends, prices will return to their original amounts.

3. Are all products included in the 20% OFF promotion?

Most products are included.
However, custom items, special-priced products, or certain restricted categories may be excluded depending on availability and policy.

4. Can I apply the discount to an order I placed before the promotion started?

No.
Once an order is submitted, the price at that time is final.
We do not offer price adjustments or retroactive discounts.

5. What if I place the order during the promotion but complete payment after it ends?

The discount applies only if payment is successfully completed within the promotion period.
Orders paid after the deadline will not receive the discount.

6. Will shipping or processing times be affected during the promotion?

Yes.
Due to the Chinese New Year holiday, our warehouse will temporarily suspend shipments starting February 10.
• Last shipping day before the holiday: February 9
• Orders placed from February 10 will be processed and shipped starting February 24, in the order received.
We recommend placing orders early to avoid potential delays.

7. Are discounted items eligible for returns or exchanges?

Yes, in accordance with our standard return policy.
Refunds for returned items will be based on the actual amount paid, not the original price.

8. Is inventory guaranteed during the promotion?

Inventory is not guaranteed.
Even if an item shows as “in stock” on the website, actual availability may vary due to high demand during the promotion period.

9. Does the store reserve the right to modify the promotion?

Yes.
The website reserves the right to adjust, suspend, or interpret the promotion within applicable legal limits.

If you have any questions about this promotion, shipping schedule, or your order, our customer support team is always happy to assist you. 

Please note that due to the holiday period, response times may be slightly delayed. We appreciate your understanding.