Account

An account is not necessary to place an order, you can also order via a guest account, we will update the order status with you by email.

However, we still recommend that you register an account, this process is simple, just leave a mailbox address and set your password. By registering an account, you can view the order status and other account information at any time.

Payment

Elecbee accepts three types of payment methods.

Pay by bank wire
Pay by credit card
Pay by PayPal

For more details about the payment methods, please refer to our payment method page.

Delivery

You could choose the shipping method you prefer when checkout, different shipping methods will have different shipping rates and shipping times. Details please refer to the delivery information page.

Your order will be shipped within 3 business days if the products are in stock. And all orders will be shipped within 7 days once the products become available.
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time: The time for your item(s) to travel from our warehouse to your destination. The shipping time depends on the shipping method you choose. Please refer to the shipping rate section for details.

Shipping from your local warehouse is significantly faster. Some charges may apply in this case.

When you order from Elecbee.com, you will receive a confirmation email. Once your order is shipped, you will be emailed the tracking information for your order's shipment. You can choose your preferred shipping method on the Order Information page during the checkout process.

Return & Repair

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

About COVID-19

Each package is disinfected before leaving our warehouse. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety.

At present, COVID-19 has been suppressed in China, and shipments in Chinese warehouses will not be affected in any way.

Due to COVID-19, some goods are restricted, and we cannot ship to some countries. If we can’t ship your order now, we will ship it immediately after the restriction ends; this ensures you get your items as fast as possible. As these restrictions are unpredictable, the shipping time limit for your order may be extended beyond what is displayed on the product page/checkout.

If you are unable to accept the package and the package is returned, we will not charge any fees and issue a full refund! If you want to return an item and are presently unable to send it to us, we will extend the return time until the epidemic is over!

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