1 Where is your products origin? Are they certificated?
Elecbee have long-term cooperation agreements with many OEM factory in China to reduce the intermediate channel cost and help you save money. Our products all made strictly according to the relative global standard, to ensure the products have good compatibility and excellent quality.
2 What forms of payment do you accept?
Our main payment method include Paypal, Credit Card, Bank Transfer and so on. You could choose anyone at your convenience
3 When will you arrange shipment?
After confirming receipt of your payment, we will arrange the shipment as soon as possible and upload the courier number to the website for your easy tracking.
Under normal circumstances, the product will be sent out within 48 hours, if the package cannot be send out timely due to special circumstances, we will contact you in advance and inform the specific reasons.
4 How to exchange or return?
1. You can apply to return within 30 days after receipt of the goods. Please make sure the outside package is intact, and products is in original condition. We will arrange your refund according to the relevant provisions once package received.
2. Return process: You Apply for Return - Approve Return - You Arrange Return - Receive Products and make Inspection - We arrange Refund;
3. We will bear the freight charges for returns caused by us, for instance the quality problem; As to returns caused by the client, customer should be responsible for the shipping fee;